A Day in the Life – Rite Aid Shopping

As everyone knows, I love watching youtube videos b/c it’s like reality TV at it’s best.  Anyways, the guy has a large extended family and he decides to buy some clearance slippers with his +Up Rewards and one of the shift manager loose it b/c he has so many of the same +Ups and she tells him that he is committing FRAUD.

I like what he doing and that is he is remaining calm while standing his ground with her.   When I run into a funky cashier, I do the exact same thing and I do not back down.  I look at it this way, they are trying stop me from achieving my savings goals…and I can’t have that happen.

 

{ 13 comments }

  • DMC January 8, 2013, 18:46

    I am so sick of Rite Aid lately. This past Monday one store manager had an attitude and accused me of trying to fraud as well, when the store did not give me two UP rewards as advertised and I was asking her to correct the problem. She kept saying I got them and was trying to get them again, when the bottom of the receipt which shows your limits showed that I clearly had not gotten them. She made copies of my card and receipt as if I was stealing. Rite Aid needs to FIX THIS! I AM SICK OF BEING TREATED LIKE THIS!

    I posted this to their FB page…

    Store 11204, 01/06/13 about 2:30-3:00 pm, manage Askalu

    Super C Energy 7 ct signage read buy three and get $10 +UP, limit 2.

    Every store I went to only had two on the shelf – Which is typically of how Rite Aid operates on these deals they promote! Usually only one person ever gets them. Can we say false advertising?

    Wanting to get the deal and try these products, I wasted my gas and drove to three separate Rite Aid stores and bought the only two at each store, for a total of six of them. You would think this would have tracked like all other promotions that track now on the receipts, but there was an obvious glitch in this promo, because I never did get the two $10 +UPs.

    I was going to call Rite Aid, but since their phone customer service is HORRENDOUS and TEDIOUS and then I have to wait weeks to get the UPs I am owed, I decided to bring all six of the products and the three receipts back to the last store I purchased the last two at, and see if the problem could be fixed with returning them all and buying them all back in one transaction.

    So I showed the manager the signage on the shelf, and said that the deals are usually tracked, but that this one did not track and I did not get the two UPs. It should have been simple for her to handle, to do a return on all six and ring them up again for a zero transaction, but she refused to do that and treated me like I was trying to steal!

    First she said I was trying to make out from using coupons, which weren’t even coupons, buy clearly read as WELLNESS UP CREDITS, and regardless… ZERO TRANSACTION IS A ZERO TRANSACTION… how am I committing fraud?

    Then she said I got the two $10 UPs and was trying to get them again, and I said how can I when the LIMIT IS TWO?

    She did not make any sense and kept accusing me of trying to cheat/steal $20 from Rite Aid! THAT IS WRONG!

    She finally did the return and the buy back (ZERO TRANSACTION) and then the two $10 UPs finally generated, and then on the bottom of the receipt it showed the Super C under my limits section and that the limit was met at two, when it had not shown that before.

    Regardless of all of this proof that I did not get the UPs to begin with and just wanted what the signage deal said I would get from buying the product, she photocopied my card and my three receipts as if I was a thief that needed to be tracked and punished!

    Rite Aid… you need to stop this. It’s not right to run promotions and then treat your customers like thieves for expecting you to honor those promotions!
    —————-
    Watching this video… just goes to show they are doing this to other customers too now. This one just happened to get it on video.

    • admin January 8, 2013, 19:53

      Good for you for standing up for yourself. I hear so many stories in which people say they were so embarrassed that they just leave and start crying. When I first started couponing at Rite Aid my local right down the street store, the employees were HORRIBLE…You can’t use 2 coupons one product, we can’t take this coupon, I don’t like people who use coupons, etc. I REFUSE give up. I was calling the manager each and every time to complain, I filled out those surveys each and every time…it was going to be me or them that when…and I don’t give up so easy! And I don’t care if they know it’s me that’s calling and complaining and filling out the surveys. In fact, I tell them that I am going to fill out the survey against the store.

      The store and the manager gets ding for each bad survey and the store manager’s yearly bonus is tied to the survey.

      • DMC January 8, 2013, 19:56

        Now that I know that… I am going to fill out all the surveys for that manager’s store bad until she treats me the way a loyal customer should be treated! Do you know one time they made an error and gave me too much money and I walked back into the store and explained the error and gave it back to them. It was $10! Yet they had the nerve to treat me like I was trying to steal from them this past week. The nerve!!!!

        The stores that do treat me nicely, I ask for the cashier name and tell them I am going to fill out the survey and say they treated me very well. 🙂

  • DMC January 8, 2013, 18:49

    This manager treated me so horribly, and wasted a good 45 mins of my time, and when I started the day in a happy mood, I left the store so upset by her treating me the way she did.

    • DMC January 8, 2013, 18:51

      From now on, I am not even going to bother calling Rite Aid anymore. They never do anything and waste my time. I am just going to post these things online from now on and let the public know and Rite Aid can carry the stain of their shabby way of treating customers. Maybe one day they’ll get the golden poop award from Consumerist.

      • admin January 8, 2013, 20:00

        You MUST do the surveys on the receipts and you tell them to their face that you will be filling out the survey and putting down his or her name as the one that gave you a hard time, not following Corporate policies, and management is not training their employees, etc.

    • admin January 8, 2013, 19:54

      Don’t let that manager win. If you got a survey on that receipt – name names, time and date. The store manager gets ding for each bad store survey and their yearly bonus is tied to those surveys. Even if you did not get a survey, the next time you are in that store and get a survey on the receipt that’s your opportunity to tell about your horrible experience in that store and reference your trip were the manager wasted your time for 45 minutes, etc.

      • DMC January 8, 2013, 20:08

        Thank you! I will from now on!

        BTW I got the CVS card today in the mail. Thank you!

        Also, I noticed that some Tresemme shampoo/conditioner products have $1.75 off any product peelies on them. I used on a $2.89 clearance fine mist hair spray with a $1 EB from my green bag tag. 🙂

        I also sent you an email to your old Yahoo address by mistake. It was about CVS’s new prescription program and link to it. Did you get it?

        • admin January 8, 2013, 20:25

          I gotta log back into my old email account. I haven’t seen any $1.75 peelies but I look out for them. Glad to know you that received the CVS card. Corporate analysts take those surveys very seriously and assume that the store manager is not doing his/her job and the store manager get a ding against him/her and they are counseled about it. That’s how I resolved a problem with my store, I consistently kept taking those surveys and eventually that store got on track. It really didn’t take that long to get the problem resolved. I want to say it took about a month or it might have been 2 months to get the store straightened out.

  • Amy January 9, 2013, 07:55

    The Rite Aid that is within walking distance from my house gives me a hard time and treats me kind of like the man in the video is being treated. They always make me feel stupid and like a criminal. One shift leader in particular has a personal problem with me. I have actually called her district manager and spoken with him. He sent me a Rite Aid gift card and said he would speak with her. That only made her MORE rude.

    I gave up on that store. I now go to the one that’s about 10 minutes away (lots of Rite Aids here in Northeast Ohio) and the store manager is lovely to me, one of the cashiers is a couponer. It just wasn’t worth the hassle of fighting with the jerks at the other store. I’ll take my business some place where I am treated with respect.

  • DMC January 9, 2013, 11:37

    A Rite Aid District Manager just called me and apologized and said he would make sure this doesn’t happen again. He was very sincere and the call makes me feel better about shopping in the store again.

    I wish they would post the Distric Manager’s name and contact information at the front of the stores like they do at CVS.

  • michelle m. January 9, 2013, 13:31

    Omg! He is one the nicest people out in the yt world! He held himself very well wish is not what I can say unfortunately. I live in around the east side of L.A. and it is not pretty sometimes when you go into the stores. But sometimes u have to lay down the law. I’ve only had a serious problem once (knock on wood) and it was a mgr but I got his ass in check now.

    That girl in the video is lucky she didn’t check me out cuz I would of catched a case! lol just sayin. I’ve noticed people are just hating when they see u do so good. smh I don’t understand it.