Recently, a reader, Nick, had mentioned that shopping at Walgreens had been much more enjoyable rather than CVS because of CVS’s terrible Return Policy of only returning your actual out of pocket. For example, if you purchased a $25 curling iron using like a $3 hair accessories CVS coupon and paid the rest with $21 of Extra Bucks and then your daughter decided that not what she wanted and you decided to return it, CVS would only return the $1 and the tax you paid and keep the the curling iron.

However, it is being reported that CVS has recently changed their Return Policy in that when a customer, let’s say return the same $25 curling iron, the register will now print out a lump sum Extra Bucks that includes the tax.

I haven’t made a return since just before they implemented the terrible Return Policy which they never explained on their website and of course, if you read their current Return Policy it’s very broad and it doesn’t clearly say the process for making a return except for you need identification.

It looks like CVS has been reading Nick’s comments about their Return Policy and they may have changed their ways! I jest because I am sure that have gotten a lot of complaints from customer regarding their Return Policy and they had to make the change.

{ 6 comments }

  • IK May 25, 2020, 11:05

    Lol! I wonder what Nick said :). I for once, filed a complaint with the AG office regarding a return issue I had due to that policy…it did nothing, but I felt better ;). After that, I closed my CVS account…

    • Ms. B. May 25, 2020, 13:17

      IK, their receipt and their Return Policy are ridiculous.

  • Stacie May 25, 2020, 11:48

    I hate their receipts. I have been rejected of all rebates I did using cvs receipts because of the way their pricing shows. Let’s hope they will rectify this.

    • Ms. B. May 25, 2020, 13:16

      Stacie, their receipts are so hard to figure out that you literally have to be an certified public accountant to figure them out!

  • Meryl May 25, 2020, 19:44

    I became a carepass member not that long ago and really Lee limited my purchases to sale items that I knew I loved and which also had additional coupons or earned extra bucks. I am sure they lost a lot of business with that new old policy! Thank you Nick and all who complained!

    • Ms. B. May 25, 2020, 21:43

      Meryl, OMG…the “new old policy”不不不不