How I Made Out with the Glitch

Yesterday, I posted about there was some sort of glitch when I was trying to redeem my points for the Kellogg’s Family Rewards (KFR) program.

I have only been participating regularly in the KFR program in the last month so only had 585 points.  I had been signed up for the program for along time and then I forgot about it.

Anyways, I decided to redeem 500 points since I know there will be allot of food deals over the next six weeks and those high denomination coupons will come in quite nicely.

I had never redeemed points before so I didn’t know what to expect.  I thought I had remembered that they were printable coupons but then they were asking for my mailing address.  The next thing, I know I get an email with a link to redeem the coupons by printing them.

For some reason, I cannot print some of the Red Plum coupons since they update their software b/c it doesn’t recognize I have JAVA and this was the case when I went to print the first coupon so I go to Chrome (another internet browser).

I log back into my email account, click the link and it says “already viewed”.  Yes, I know that but I didn’t print a single coupon.  Now, I am hot b/c I redeemed almost all my points and now I cannot print the coupons.  I get on the phone to CS and she tell me another way to print the coupon, she walks me through the instructions and I can print all but one link, the first link.

The CS then says there’s been a reported glitch with the coupons and she credits me 200 points for my inconvenience (YAY!!!!!).

When I go to my printer to pick up the coupons, 3 Kellogg’s Cereals and a Chez-Its coupons printed.  Hey, that not what I ordered!  I decide to wait to later to print the coupons again since she says the problem should be fixed later.

I go back to the links and guess what????  I was able to print the links again and I ended getting the following coupons for only 500 points!

(3) $1.50/1 Kellogg’s Cereal
(3) $1.50/1 Keebler Crackers or Chez-Its
(2) $1.50/1 Pop-Tarts

I ended up with 8 high denominational coupons from a silly glitch!!! They all have different pin numbers (upper right hand next to the expiration date). So, you know that I am loving the Kellogg’s Family Rewards program. 🙂



  • nicole November 20, 2012, 20:54

    hello, i just want to say i read your blogg all the time and i think its very helpful. I just want to ask how were you able to finally print out the coupons because i am having the same problems of them not printing out and giving me the same message of having seen the offer. calling cs is a bit hard for me at the moment so any thing will help thank you

    • admin November 20, 2012, 21:50

      Did you try printing from the individual links? Sign into your account and click “Order Status” which is under your name and you will see the individual links. If you are unable to print from those links (click each one), then it again in the morning.

      If that does not work for you then you will definitely need to call them. Believe it or not, I got a live person within a minute or two of me calling so there’s no long wait time. The CS was very helpful AND they are aware there is a problem.